Madmolds.com
Refund Policy
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Your satisfaction is our #1 priority. Once you've received your package, we encourage you to inspect the package to make sure that the items are what is described and meet your requirement.
If you are not 100% satisfied with the quality of your purchase, you can return or exchange your undamaged/unaltered items within 14 days from the delivered date. Return shipping cost will be shouldered by the buyer.
Please note, we only accept full returns on unused, undamaged product that has its original packaging intact. Products negligently packaged and returned damaged will be subject to a reduction of refund or no refund at all.
Do not send your purchase back to us unless we advised you prior to do so, sending it back to us without proper tracking and warehouse placement it will result in the item being lost or unaccounted for.
Do you have a Return Policy?
Our policy lasts 14 days from the date of receipt. Once the period passes, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items returned used or damaged may be accepted with a 30% restocking fee. If the product arrives broken or damaged then we will require photographs or videos demonstrating the problem sent to us via email. If you can't prove the problem then we will not issue a refund or replacement. Return shipping cost will be shouldered by the buyer.
Additional non-returnable items: Free Promotional Items, Gift Cards, Custom made molds.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us unless we advised you prior to do so, we accept returns to China's and Europe warehouses.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition; is damaged; or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 to 72 hours.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@madmolds.com or contact us directly on our website before you send the item back.
